Salesforce | Metacube Software | Feb 2021 - Jun 2025
Trailhead Help
Supported global users of the Trailhead Help portal through a customized Salesforce Service Cloud solution. Work included UI enhancements, case handling customization, roadmap support, cross-team requirement implementation, CI/CD, Mulesoft integration, S2S integration, Salesforce adapters, and Agentforce queue-assignment use cases.
Service Cloud
Apex
LWC
Flows
Visualforce
GitHub Actions
Mulesoft
Agentforce
Salesforce | Metacube Software | Jun 2025 - Jun 2026
Trailhead Academy
Worked with developer teams supporting the Trailhead Academy portal on Salesforce Experience Cloud. Contributions included frontend enhancements, UI-side Coveo to Data Cloud replacement work, automation with flows and Apex, Visualforce support, Lightning Web Components, and ongoing application stability.
Experience Cloud
Data Cloud
Apex
LWC
Flows
Visualforce
Frontend
Freelance Project
Colt ADP
Worked on custom Salesforce business problem solving for the Colt ADP project, focusing on implementation support and tailored workflow improvements for specific business needs.
Salesforce
Custom Logic
Business Workflow
Mini Project
HS Tool Shed
Implemented a support utility to reduce manual effort during order comparison with external systems, helping support teams complete repeated operational checks more efficiently.
Support Tooling
External Systems
Workflow Optimization